Inbound Phone Call. The Most Powerful Customer Touch Point.
Convert phone inquiries into paying customers
Managing inbound phone calls to your business has never been so easy….
Generate local or toll free numbers
Set up business rules for routing calls
Use the numbers in your marketing campaigns
Track calls as it happens
View live dashboards for performance of your campaigns
Adjust your call settings to maximize call conversion
Never miss a call. With our advanced call routing capability, you can route peak hour calls to your best available agents
LOCAL & TOLL-FREE NUMBERS
MULTI-LEVEL IVR
CALL ROUTING
CALL ANALYTICS
VOICE TRANSCRIPTION
CONCURRENT CALL HANDLING
OFF HOUR CALL HANDLING
CALL WHISPER
LIVE DASHBOARD
CALL RECORDING
AUTO CLASSIFICATION
CALL ATTRIBUTION
Cloud Contact Center
Set up your contact center in minutes without investing heavily in systems or resources. Perfect solution for businesses who don’t want to setup a dedicated or outsourced contact center to run their operations. Using our platform, you can set up your preferred local or toll-free numbers, build your own multi-level IVR, route calls based on agent availability & skills, monitor customer conversations as they happen, derive insights in the way you want
Call Intelligence System
Track calls like you track clicks. Attribute every call to the underlying media channel, optimize call routing to improve call response time, segment call data based on geography, time of the day or day of the week, visualize call trends over a period of time
Customer Relationship Management
Improve business relationships by managing and analyzing customer calls throughout the customer lifecycle. Use historical data about customer interactions to derive better insights. Offer dynamic custom greetings based on where customers are calling from and the time of the call. Build unique customer retention strategies while driving sales growth