Whether you require a local number or a nationwide toll-free number, set it up within minutes.

Using local number you can showcase local presence of your business, while toll-free numbers helps you project your business having nationwide presence.

Generate as many numbers as you want – unique number for each marketing channel or product line.

Never miss a call. Our Advanced Call Routing feature helps you set up flexible call flow based on business rules, enabling you to route the incoming calls to the right agent at the right time.

Call routing can be set up based on phone keypress, caller location, zip code or time of call. It can also be used to distribute calls to multiple agents  in round robin fashion or based on given weightage. This helps you compare & track agent performance.

Build IVR(Interactive Voice Response System) for your phone systems with ease. With multi-level IVR, you can qualify & direct the calls to the right  department or agent.

Offer custom greetings to your callers based on caller action, caller location or time of the day.

Insert greetings by typing few lines of text or uploading a voice file.

Incoming calls can be made to trigger multiple calls, simultaneously dialing multiple agents. The first agent to answer gets connected and rest of the calls are automatically dropped.

It can also be modelled such that call gets connected only after the agent confirms availability by pressing a designated key.

Agents can be dialled sequentially one after another. If the first agent doesn’t pick up the call within a predefined timeout duration then it automatically dials the next agent. It keeps attempting agent after agent until the time someone finally answers.

This feature provides additional information about the call or the caller to agents even before the call gets connected. The additional information could be about the marketing campaign that generated the call or the purpose for which the caller is calling. Knowing information in advance will help agents take better approach in handling the calls.